- The most convenient return procedure is for you to send us an email at firstname.lastname@example.org or by phone (+40) 213 308 166, (+40) 722 209 335) in 14 days upon receipt, with the products you want to return, along with the information required to return the value of the purchased products (IBAN code consisting of 24 characters, bank, holder name).
- Items should be returned in a good packaging to ensure they are adequately protected in transit, accompanied by the documents received in the box.
- Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. We advise you to try on the shoes on a perfectly clean surface (preferably indoors on a carpet) in order to avoid wear traces.
- In case of return, the customer will bear on his own responsibility the return expenses of the transport processor. The package will be sent back to Mihai Albu’s workshop, located on AMI DESIGN/ Mihai Albu- Splaiul Unirii no. 160, Corp C12, Sector 4, Bucharest, Romania, (+40) 722 209 335).
As soon as we receive the products, we will issue your refund within 48 hours, which does not include the costs for returned items and the original shipping fees. The refund will appear in your bank account within 48 hours (it may depend on the bank that issued your card).